ServiceNow Implementation

Phase I & II Implementations

A phased implementation of ServiceNow (ITSM/ITOM, as well as Enterprise Service Management modules) is a best practice and has been a proven strategy for success in our experience.

We recommend that clients define the phases as a series of small projects with a manageable scope. Inspired by the Agile Methodology, this pragmatic approach provides the best Return On Investment and create a sustainable adoption pattern.

DivIHN often sees clients who adopt the phased execution approach reach Phase I go-live in 3-4 months after the kick-off, and Phase II go-live in the 9th or 10th month after Phase I kick-off, assuming no break in the project execution.

DivIHN has developed this best-of-breed methodology by combining the best practices of StartNow (ServiceNow’s Implementation Methodology), our experiences and client feedback.


The ServiceNow Cloud is easy to use, with affordable maintenance and a predictable implementation. As many of our clients migrate to the ServiceNow Cloud platform from other products like Lotus Notes, BMC Remedy, CA Service Management, etc., DivIHN helps clients carry the technology migration and manage the associated change.

We look at migrations as a business-impacting change, so we establish checkpoints and programs where there is minimal disruption to your business. We help manage expectations and seta positive tone for the migration initiative.

For more information about how we manage migrations and the associated change, refer to our white paper: Migrating to ServiceNow from Other Vendor Products.


Organizations report increased service levels, customer satisfaction and cost savings when they integrate their disconnected applications by leveraging ServiceNow Orchestration and workflow capabilities.

DivIHN builds integrations of varying complexity to deliver true end-to-end business processes. We can help youimplement out-of-the-box ServiceNow processes in Human Resources, Facilities, Finance, Field Services, Legal, Marketing, Customer Service, or tailor specific processes to your needs. Example of such a custom process is integrating with ERP package (such as SAP, Oracle, Dynamics AX) to create a single repository of enterprise assets in ServiceNow CMDB.

With DivIHN’s SOA (Service Oriented Architecture) expertise, we bring a unique blend of enterprise integration that is tightly aligned with business processes.

Performance Analytics, Business Integration & Reporting

ServiceNow provides basic performance analytics out of the box. Organizations often develop additional measurement parameters, or Key Performance Indicators, as it suits their specific needs. DivIHN recommends KPIs by sharing industry best practices and other adoption data. We also assist with the implementation by enhancing Performance Analytics within ServiceNow and developing custom analytics using tools such as Tableau, Qlik, etc., as requested.


By measuring the current state and analyzing the desired state, we help clients assemble a pragmatic service adoption roadmap for ITSM as well as other service management areas in an enterprise, including HR, finance, marketing and field service.


A phased implementation of ServiceNow (ITSM/ITOM, as well as Enterprise Service Management modules) is a best practice and has been a proven strategy for success in our experience.


DivIHN offers the services of ServiceNow System Administrators. ServiceNow Implementation Consultants, and ServiceNow Developers to augment your team for these activities.

DivIHN Integration Inc.

2800 W. Higgins Rd, Suite 240 Hoffman Estates, IL 60169

Call 847.882.0585
Fax 847.841.3796