Modernizing Mission-Critical Readiness Systems for the Air Force Reserve

AFRC required modernization and sustainment of its mission-critical Military Health and Readiness Systems, including the Electronic Case Tracking (ECT) platform used by AFRC and Air National Guard medical organizations.

The environment needed to support thousands of users while addressing aging application components, evolving workflows, interoperability, performance, cybersecurity/RMF requirements, and preparation for future cloud migration.

DivIHN provides an integrated program spanning Agile program management, business analysis, software development, testing, Windows/SQL Server administration, database engineering, cybersecurity/RMF, Tier 0–III help desk operations, and training. 

The team modernized ECT components using C#, .NET, SQL Server, JavaScript, APIs, PowerApps/automation, and Azure DevOps. DivIHN also introduced automated workflows and readiness dashboards, strengthened data integrations, implemented DevSecOps practices, performed STIG hardening and vulnerability remediation, maintained RMF evidence, and prepared application and database components for future cloud transition.

The program delivers 99%+ system uptime, 90%+ help desk resolution rates, support for 3,400+ concurrent users during high-demand UTA weekends, and 90%+ milestone adherence. The team also mitigates CAT I and CAT II vulnerabilities before deployment. 

Together, this work improves system availability, workflow efficiency, data accuracy, security posture, and support for the medical-readiness mission.