ServiceNow
Streamline workflows, automate processes, and drive innovation effortlessly.
With ServiceNow, transform your business for a smarter, seamless future.
Overview
ServiceNow
At DivIHN, we specialize in implementing and optimizing ServiceNow IT Service Management (ITSM) to streamline IT operations, automate workflows, and enhance service delivery. Our solutions, built on ITIL best practices, cover incident, problem, change, and request management, helping organizations improve efficiency, reduce costs, and boost user satisfaction. With AI-driven analytics, seamless integrations, and self-service portals, we enable proactive issue resolution tailored to your business needs.
Our ServiceNow experts ensure seamless cloud-based ITSM deployments that enhance scalability, governance, and compliance. We provide customized configurations, leveraging tools like Virtual Agent, Performance Analytics, and CMDB to deliver real-time insights. Partner with us to drive digital transformation, optimize IT asset management, and maximize your ServiceNow investment.
Services
Think
Think
If your organization is embarking on the exciting journey of adopting a new IT Service Management (ITSM) tool, upgrading from spreadsheets, or shifting away from existing solutions like BMC Remedy or Service Desk, consider our expertly crafted ServiceNow Technology Adoption Roadmap (STAR) to guide you.
ITSM / ServiceNow Roadmap
The STAR focuses on four key elements for successful adoption: business processes, service workflows, organizational structure, and technology environment. By assessing your current landscape and defining your goals, we empower clients to develop an actionable roadmap for ITSM and other service management areas, including HR, finance, marketing, and field service.
Utilizing the StartNow methodology from ServiceNow alongside DivIHN's extensive experience, the STAR encompasses a financial business case, return on investment analysis, total cost of ownership assessment, project scope, and execution schedule—all within a framework for measuring progress. Our comprehensive package will help you confidently navigate your integration journey and turn your ambitions into reality.
ServiceNow Health Check
Is your ServiceNow environment underperforming? Do you know the Data Quality Index of your Configuration Management Database (CMDB), incidents, problems, changes, releases, and knowledge base? Are your workflows keeping pace with the demands of streamlined processes?
At DivIHN, our ServiceNow Health Check investigates these vital questions to help you maximize your investment. We assess your configuration, data quality, customizations, and workflow efficiency, tailored to your needs. You'll receive a concise report with prioritized recommendations and their benefits, empowering you to enhance your ServiceNow experience.
Best Practices Advisory
Our Best Practices Advice may help you upgrade to a new ServiceNow version, apply ServiceNow Health Check suggestions, or drive ServiceNow adoption with a variety of professionals.
Build
Build
We offer implementation, migration, and integration services as a part of our Build programs.
Phase I & II Implementations
A phased implementation of ServiceNow—covering ITSM/ITOM and Enterprise Service Management modules—is a proven best practice.
We recommend defining clear phases as small, manageable projects. Inspired by Agile methodology, this approach maximizes return on investment while fostering sustainable adoption.
At DivIHN, clients often achieve Phase I go-live within 3 to 4 months after kickoff, with Phase II typically going live around the 9th or 10th month, assuming smooth execution.
Migration
Our methodology combines the best practices from StartNow (ServiceNow’s Implementation Methodology) with our experiences and client feedback, ensuring a confident and effective implementation journey.
The ServiceNow Cloud is known for its user-friendliness, affordable maintenance, and predictable implementation. Many clients successfully transition from legacy systems like Lotus Notes and BMC Remedy to this platform.
At DivIHN, we expertly guide clients through technology migrations while managing associated changes. We view migrations as crucial business moments, establishing strategic checkpoints to minimize disruptions. Our focus is on managing expectations and fostering a positive environment throughout the migration journey.
Integration
Organizations leveraging ServiceNow's orchestration and workflow capabilities experience transformative improvements in service levels, customer satisfaction, and cost savings by integrating disconnected applications.
At DivIHN, we specialize in creating seamless integrations for end-to-end business processes. Whether you need to implement out-of-the-box ServiceNow solutions in areas like Human Resources, Finance, or Customer Service, or seek custom processes integrating ERP systems like SAP or Oracle, we have you covered.
With our expertise in Service-Oriented Architecture (SOA), we provide tailored enterprise integration that aligns with your business goals. Let DivIHN help you unlock your organization’s full potential!
Performance Analytics, Business Integration & Reporting
ServiceNow provides basic performance analytics, but organizations often create additional Key Performance Indicators (KPIs) tailored to their needs. DivIHN recommends KPIs based on industry best practices and adoption data. We also enhance ServiceNow's Performance Analytics and develop custom analytics using tools like Tableau and Qlik as needed.
Run
Run
We offer Maintenance & Support, On-Demand system administration, Staffing as a part of our Run programs.
Maintenance & Support
After implementing ServiceNow in the cloud, many organizations seek ongoing support to maximize its potential. At DivIHN, our skilled ServiceNow System Administrators, Implementation Consultants, and Developers are ready to enhance your team and ensure your success.
Our mission is to help you unlock the full value of your ServiceNow implementation. We offer flexible engagement models tailored to your budget, ensuring you receive exceptional service. Let us partner with you on this exciting journey.
Fractional Services
Our Fractional Services model allows you to access certified ServiceNow professionals without the costs of a full-time hire. By engaging DivIHN for just 50 hours per month, you can benefit from expert talent remotely while optimizing your budget. Experience flexibility and innovation that can help your business thrive!
Outsourcing
Let DivIHN handle ServiceNow maintenance and support so your IT personnel can focus on key business applications. Our consultants' ServiceNow skills range from system administration, implementation, integration, and development. We can optimize the team size and costs resulting in savings for the clients.
Time and Materials / Staffing
In this “traditional” hiring model, clients contract with DivIHN professionals and supervise their work. You can hire our consultants on-site or remotely. We offer hourly and temp-to-hire staffing.
On-Demand System Administration
Customers benefit from our trained ServiceNow professionals without hiring a full-time staff. This model requires remote work with DivIHN for 50 hours per month. This optimizes the client budget.
Differentiator Summary
We employ proven frameworks like StartNow and STAR to streamline implementation, mitigate risks, and maximize return on investment while ensuring alignment between technology and business objectives.
Our expertise in migrating from outdated systems enables smooth transitions with minimal disruption. We enhance workflows and integrate ServiceNow across departments, including HR, Finance, and IT.
We provide tailored support models, such as fractional services and on-demand administration, to enhance system performance, optimize operations, and deliver cost-effective ServiceNow management.
With extensive ServiceNow expertise, we deploy ITSM and ITOM best practices, improving process efficiency, user experience, and enterprise-wide digital transformation.
Our adaptable service models, including fractional services and remote administration, provide businesses with cost-effective expert support, allowing them to keep pace with evolving ITSM demands."