Operations & Management
We maximize value through streamlined and automated Operations
and Management support, ensuring High System Availability.
Overview
Operations and Management Services
The key goals that our experts can help you address are:
- Application Support & Maintenance
- Applications and Systems Security
- Database Administration & Support
- Data Management and Analytics
- Cloud Services and Support
- Technology Assessments & Upgrade
DivIHN’s experts are here to provide world-class ITOM enablement services to help your organization achieve improved reliability, security, compliance, efficiency, cost-effectiveness, and ultimately competitiveness in today's technology-dependent world.
Services
Applications Support & Maintenance
Applications and Systems Security
Database Administration and Support
Data Management and Analytics
Cloud Services and Support
Technology Assessment & Upgrades
Applications Support & Maintenance
Applications Support & Maintenance
Our Applications professionals can provide proactive turnkey support and maintenance services, or we can integrate into your existing support processes bringing expertise focused on timely issue resolution, scheduled updates, and continuous improvement to ensure your solutions remain Reliable, Secure, and Aligned with business needs.
Applications and Systems Security
Applications and Systems Security
We believe that applications and systems security begins with design. A holistic approach includes secure technical foundations, robust access controls, regular vulnerability assessments, proactive threat monitoring, and user education.
Database Administration and Support
Database Administration and Support
Administration and support of your databases focuses on maintaining the healthy heart of your business systems ecosystem. Our experts provide this service through advanced technical acumen in database technologies to ensure robust security, performance optimization, data integrity, and solution availability.
Data Management and Analytics
Data Management and Analytics
Organizations thrive on well-managed data available for analytics and inquiries. Success in data management and analytics starts with a holistic strategy focused on maximizing the value of the technical solution through data governance, quality assurance, and mission-appropriate analytics. Our experts are here to help at every step.
Cloud Services and Support
Cloud Services and Support
The elusive question of how many clouds exist highlights the varied interpretations of "cloud." Successful cloud-centric solutions rely on a thorough organizational cloud strategy and infrastructure architecture. Our cloud solutions experts provide end-to-end services, ensuring comprehensive support at every stage.
Technology Assessment & Upgrades
Technology Assessment & Upgrades
When a customer engages us for technology assessment and upgrades, it signifies their acknowledgment of a problem with their current solution. With a comprehensive evaluation driven by business goals, strategic planning, and specialized technical expertise, we guarantee the implementation and sustainability of the new solution, ensuring our customers feel secure throughout the process.
Differentiator Summary
- Our approach begins with a short initial consultation, followed by planning and design, and then a right-sized engagement to implement, test, deploy, and adopt the best possible solution for your situation.
- Our hybrid agile methodology is, above all, adaptable to the customer situation. It is holistic and yet can scale up or down effectively for smaller or larger organizations.
- Our methodology also shortens time-to-value and enhances total return on technology investments, while reducing risk and managing budget and resource constraints.
- We believe in the practical application of best practices and industry thought leadership. Practical application is achieved through simple principles such as the seven ITIL V4 guiding principles:
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
- The extensive experience of our team represents a blend of consulting experience and hands-on management within private and public sector IT departments.
- We supplement our expertise with healthy doses of wisdom and resources from several industry-leading frameworks, established best practices, and authoritative sources of research, data, and guidance.
- Since our inception more than 20 years, we have sought to deliver transformative success for our clients, based on excellence in service, with honesty, commitment, and grace.
- Our clients benefit from the resulting sum-is-greater-than-the parts experience that our diverse knowledge, skills, and creativity brings to every engagement.