ServiceNow – Think
ServiceNow—Enterprise and IT Service Management
ITSM / ServiceNow Roadmap
Whether your organization is starting fresh on an ITSM tool/technology adoption upgrading from spreadsheets/local databases, or retaining an existing ITSM tool (such as Lotus Notes, BMC Remedy, CA Service Management, etc.), we will develop a custom ServiceNow Technology Adoption Roadmap (STAR) to guide the process.
The STAR addresses four factors of a successful adoption: business process, service workflows, organization structure and technology environment. By measuring the current state and analyzing the desired state, we help clients assemble a pragmatic service adoption roadmap for ITSM as well as other service management areas in an enterprise, including HR, finance, marketing and field service.
The STAR leverages the core principles of the StartNow methodology of ServiceNow complemented by DivIHN’s proven field experience. The roadmap consists of a financial business case, return on investment, total cost of ownership, project scope, charter, and execution schedule within a measurement-driven progress tracking framework. This complete package guides your integration from start to finish.
ServiceNow Health Check
Has your ServiceNow environment been acting up lately? What is the Data Quality Index of your incidents, problems, changes, release, and knowledgebase data? Are your workflows keeping up with the demands of sleek processes and procedures?
The DivIHN ServiceNow Health Check explores these and other questions and determines remedies to optimize your investment in ServiceNow technology. We address your ServiceNow core configuration, data quality, customizations, workflow modeling, service quality, and client-tailored areas. At the conclusion of this Health Check we will provide a report with prioritized recommendations and associated benefits.
Best Practices Training
If you are considering upgrading to a new version of ServiceNow, planning to implement recommendations from the ServiceNow Health Check, or if you need a professional with diverse experience to accelerate your ServiceNow adoption, our Best Practices Training and Advice may be the solution you need.
DivIHN’s Best Practices Training covers IT Service Management, ITOM, as well as Enterprise Service Management domains. Our certified professionals share industry best practices via a formal (classroom or web-based) course. This expert-level training is intended to enhance your internal ServiceNow staff’s skills to improve service quality, achieve desired certification, or to prepare for an implementation or upgrade.
The experienced professionals at DivIHN can also provide on-the-job guidance, either onsite or over the phone, to support your internal staff on an informal, just-in-time basis. An expert resource on your team can reduce problem-solving time and provide valuable insight within your project.
By measuring the current state and analyzing the desired state, we help clients assemble a pragmatic service adoption roadmap for ITSM as well as other service management areas in an enterprise, including HR, finance, marketing and field service.