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Enterprise  Solutions

Think

We offer ServiceNow Roadmap, Health check, and best practices advisory as a part of our Think programs.

  • ITSM / ServiceNow Roadmap

    Whether your organization is starting fresh on an ITSM tool/technology adoption upgrading from spreadsheets, etc. or thinking of moving away from an existing ITSM tool (such as BMC Remedy, Service Desk, etc.), we will develop a practical ServiceNow Technology Adoption Roadmap (STAR) to guide the process.

    The STAR addresses four factors of a successful adoption: business process, service workflows, organization structure and technology environment. By measuring the current state and analyzing the desired state, we help clients assemble a pragmatic service adoption roadmap for ITSM as well as other service management areas in an enterprise, including HR, finance, marketing, and field service.

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The STAR leverages the core principles of the StartNow methodology of ServiceNow complemented by DivIHN’s proven field experience. The roadmap consists of a financial business case, return on investment, total cost of ownership, project scope, charter, and execution schedule within a measurement-driven progress tracking framework. This complete package guides your integration from start to finish.

  • ServiceNow Health Check

    Has your ServiceNow environment been acting up lately? What is the Data Quality Index of your CMDB (Configuration Management Database), incidents, problems, changes, release, and knowledgebase data? Are your workflows keeping up with the demands of sleek processes and procedures?

    The DivIHN ServiceNow Health Check explores these and other questions and determines remedies to optimize your investment in ServiceNow technology. We address your ServiceNow core configuration, data quality, customizations, workflow modeling, service quality, and client-tailored areas. At the conclusion of this Health Check, we will provide a report with prioritized recommendations and associated benefits.

  • Best Practises Advisory

    If you are considering upgrading to a new version of ServiceNow, planning to implement recommendations from the ServiceNow Health Check, or if you need a professional with diverse experience to accelerate your ServiceNow adoption, our Best Practices Advice may be the solution you need.

Build

We offer ServiceNow Roadmap, Health check, and best practices advisory as a part of our Build programs.

  • Phase I & II Implementations

    phased implementation of ServiceNow (ITSM/ITOM, as well as Enterprise Service Management modules) is a best practice and has been a proven strategy for success in our experience.

    We recommend that clients define the phases as a series of small projects with a manageable scope.  Inspired by the Agile Methodology, this pragmatic approach provides the best Return On Investment and create a sustainable adoption pattern.

    DivIHN often sees clients who adopt the phased execution approach reach Phase I go-live in 3-4 months after the kick-off, and Phase II go-live in the 9th or 10th month after Phase I kick-off, assuming no break in the project execution.

DivIHN has developed this best-of-breed methodology by combining the best practices of StartNow (ServiceNow’s Implementation Methodology), our experiences, and client feedback.

  • Migration

    The ServiceNow Cloud is easy to use, with affordable maintenance and a predictable implementation. As many of our clients migrate to the ServiceNow Cloud platform from other products like Lotus Notes, BMC Remedy, CA Service Management, etc., DivIHN helps clients carry the technology migration and manage the associated change.

    We look at migrations as a business-impacting change, so we establish checkpoints and programs where there is minimal disruption to your business. We help manage expectations and set a positive tone for the migration initiative.

  • Integration

    Organizations report increased service levels, customer satisfaction, and cost savings when they integrate their disconnected applications by leveraging ServiceNow Orchestration and workflow capabilities.

    DivIHN builds integrations of varying complexity to deliver true end-to-end business processes.  We can help you implement out-of-the-box ServiceNow processes in Human Resources, Facilities, Finance, Field Services, Legal, Marketing, and Customer Service, or tailor specific processes to your needs.  An example of such a custom process is integrating with ERP packages (such as SAP, Oracle, and Dynamics AX) to create a single repository of enterprise assets in ServiceNow CMDB.

    With DivIHN’s SOA (Service Oriented Architecture) expertise, we bring a unique blend of enterprise integration that is tightly aligned with business processes.

  • Performance Analytics, Business Integration & Reporting

    ServiceNow provides basic performance analytics out of the box.  Organizations often develop additional measurement parameters, or Key Performance Indicators, as it suits their specific needs. DivIHN recommends KPIs by sharing industry best practices and other adoption data.  We also assist with the implementation by enhancing Performance Analytics within ServiceNow and developing custom analytics using tools such as Tableau, Qlik, etc., as requested.

Run

We offer Maintenance & Support, On-Demand system administration, and Staffing as a part of our Run programs.

  • Maintenance & Support

    After implementing ServiceNow in the Cloud, most organizations require additional assistance with certain minimal maintenance and support activities, such as system administration, monitoring, report development, analytics, integration points, new business processes, workflows, etc.  DivIHN offers the services of ServiceNow System Administrators. ServiceNow Implementation Consultants, and ServiceNow Developers to augment your team for these activities. DivIHN offers several engagement models to work within your budget and maximize the value of the services.

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  • Fractional Services

    Our Fractional Services model allows clients to benefit from our team of certified ServiceNow professionals without having to pay a full-time employee. Under this model, you hire DivIHN for a minimum of 50 hours per month on a remote working basis. This helps optimize your allocated budget.

  • Outsourcing

    DivIHN can take complete responsibility for delivering ServiceNow maintenance and support services, which allows your IT staff to focus on your core business applications. Our costs are typically lower because our consultants have multiple ServiceNow-related skills, such as system administration, implementation, integration, and development. We can keep the team size small and pass on the savings to clients.

  • Time and Materials/ Staffing

    This is a “traditional” staffing model in which clients hire a DivIHN professional on a contract basis and manage the consultant’s activity directly. Our consultants can work on-site or remotely, as per your requirements.  We offer multiple staffing options from hourly contracts to temp-to-hire resources.

  • On-Demand System Administration

    Clients benefit from our team of certified ServiceNow professionals without having to pay a full-time employee. Under this model, you hire DivIHN for a minimum of 50 hours per month on a remote working basis. This helps optimize your allocated budget.